COVID Entry Policy
In order to be admitted to any events at the venue customers will be required to provide evidence of at least ONE of the following:
- Proof of Double Vaccination – Proof via the NHS Covid pass that you have received both doses of a Covid vaccination at least two weeks prior to attendance.
- A Negative Covid Test Result – Proof of a negative result on a PCR or lateral flow test taken at most 24 hours before the door time of the event you wish to attend.
- Proof of Natural Immunity – Evidence by a positive PCR test result for Covid, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.
Please bring a valid form of ID with you to help the team validate the authenticity of the evidence provided and be aware that entry may take longer than usual so arrive in adequate time to pass through all additional checks.
Face Coverings are strongly recommended while inside the venue, in particular in high footfall areas such as bars, toilets and walkways.
Be aware that alongside these measures the venue may implement additional reasonable measures to ensure customer safety in line with industry standards, PHE Advice and Government restrictions.
Stay up to date with our £25 million redevelopment creating a brand new landmark at the heart of Carlisle! Combining The Sands Centre and The Pools (currently on James Street) sites enables us to provide first-class entertainment, leisure and swimming facilities on a single site.
Secure My Booking
For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including fulfilment and administration fees) if you are unable to make it to your event for one or more of the reasons set out in the Program.