Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398 VAT registration no: 219749179.

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MAKING ACCESSIBLE BOOKINGS EASY!

We are committed to helping our entire audience book and are dedicated to improving the whole experience for all customers. We have a range of resources available to help create a memorable and enjoyable experience for all.

For those who need it, we have made our website as user-friendly as possible. Please use the options below to tailor our website to your needs.

CALL OUR ACCESS TEAM ON 
01228 633762

We're Here to help with your booking!

Can't find what you are looking for? Unsure how to book exactly what you need? Or just need a helping hand with your tickets, we are here to help!

To enable us to help you with your booking please select from one of the options below and we will point you in the right direction. You can also search our helpdesk for answers to more frequently asked questions here. 

 

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Memberships

Encore

You can enjoy savings on theatre and concert tickets throughout the year with our Encore Membership for only £29.99 per year

Benefits include:

• Discount of 15% on tickets for shows* throughout the year
• 10% off Food & Drink when ordered via Click & Collect.
• Priority booking for certain shows (online only, email address required)

* Not every show is included in the Encore Membership.

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Our Redevelopment

Our Redevelopment

Stay up to date with our £25 million redevelopment creating a brand new landmark at the heart of Carlisle! Combining The Sands Centre and The Pools (currently on James Street) sites enables us to provide first-class entertainment, leisure and swimming facilities on a single site.

MORE INFO

Secure My Booking

Secure My Booking

For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.

MORE INFO

Encore+

You can enjoy savings on theatre and concert tickets throughout the year with our Encore Plus Membership for only £59.99 per year.

Benefits include:

• Discount of 20% on tickets for shows* throughout the year.
• No booking fees on ticket purchases (up to £250 a year).
• No delivery fees on ticket purchases.
• 15% off Food & Drink when ordered via our Click & Collect feature.
• A free venue programme per show (subject to availability).
• E-newsletters will keep you up to date with extra information on forthcoming productions & events.
• Priority booking for certain shows (online only, email address required).
• Dedicated Encore+ phone booking line.

* Not every show is included in the Encore Membership.

Thank you for your support
Sorry there was an error with your request
Our Redevelopment

Our Redevelopment

Stay up to date with our £25 million redevelopment creating a brand new landmark at the heart of Carlisle! Combining The Sands Centre and The Pools (currently on James Street) sites enables us to provide first-class entertainment, leisure and swimming facilities on a single site.

MORE INFO

Secure My Booking

Secure My Booking

For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.

MORE INFO

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