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Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398 VAT registration no: 219749179.

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Access Membership Scheme

Access Membership Scheme

Our Online Ticketing and Access Scheme

We are delighted to announce we are now working with Nimbus Disability, using their Access Card Scheme to make ticketing and access to the theatre more inclusive for customers with accessibility requirements, especially with online booking now being available for access seating and ticketing.

This will mean that all our access customers will require an Access Card or Better Box Office Registration Number.

Once completed, it will last for 3 years.

For help and support applying for your Access Card, please visit the Access Card Support Page by clicking here.

Register Here

Linking my Access Card or Better Box Office Registration

Once you have a registration number or using your current Access Card ID, follow the link below to connect your access symbols to your Better Box Office account. If you do not have a Better Box Office account, one will be created for you when you do this. You will then be able to log in and select tickets that meet your access requirements. 

Remember - if you have specific access requirements, do get in touch with our Access Team and we will be more than happy to do all we can to make your visit a great experience.

Link you Access Card

FAQs

What is the difference between an Access Card and a Better Box Office Registration?

The Access Card is a universal way of conveying your access requirement with organisations and ticketing systems in the UK and beyond. 

Access Cards are £15 for 3 years and can be used at thousands of venues and events. You can view the Access Card directory here 

A Better Box Office Registration is a free way of conveying your access requirements with us. You still go through the same process, but receive a confirmation email with your registration number but no physical card. It lasts for 3 years and you can always upgrade to a full Access Card at any point.

How can I apply for a Better Box Office Registration?

To apply for your Better Box Office Registration, please click the link below and go through the registration form; uploading any supporting information about your access requirements. This registration will last for 3 years.

APPLY HERE

Why is the process changing and how does this benefit me?

This will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets. 

Nimbus is a Social Enterprise that has received international recognition for operating the Access Card Scheme. Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Access Card team, who can then issue you with your card or ID.

Our commitment to accessibility remains unchanged. Our friendly team is still here to support you if you have any questions or need assistance. For further support, please email access.bookings@gll.org 

Access Card Policy for Better Box Office

Who handles the Access Card Applications & Decision Making?

  • Nimbus Disability: They’re the folks who take care of approving your Access Card application.
  • Better Box Office: We don’t have a say in the decision-making process, but we fully support whatever Nimbus Disability decides.

Essential Companion's Complimentary Ticket(s) :

  • Who’s eligible? If you have an Access Card with a +1 or +2 Essential Companion symbol on your membership, you are eligible! 
  • What’s does this mean? It means we’ll give a you complimentary ticket for your Essential companion(s).
  • Want more details? Check out our Access Card Essential Companion policy for all the ins and outs.


Heads up! Better Box Office stands by Nimbus Disability’s decisions about Access Card applications and we can’t influence the outcome.

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