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We are committed to helping our entire audience book and are dedicated to improving the whole experience for all customers. We have a range of resources available to help create a memorable and enjoyable experience for all.

For those who need it, we have made our website as user-friendly as possible. Please use the options below to tailor our website to your needs.

Call our access team on 01228 633762

Some helpful information at a glance. 

Level Access 
  • The Main & Riverside entrance are both level access. 
  • Internally there is level access from the main & rear entrance to the Riverside Cage, Riverside Bars, Riverside Bistro and Ground Floor Toilers 
  • There is also Lift access (2 Lifts available) to the first floor, the first floor is also all on one level. 
  • There is a hearing induction loop available in select seats within the auditorium (If required please make your ticketing assistant aware at the point of booking) 
  • There is a hearing induction loop available at every Box Office service point. 
  • The building benefits from a modern LED lighting system that can be dimmed upon request. 
  • Our main glass doors have contrast markings. 
  • We offer a complimentary Access Assistant ticket for carers or companions. 
  • We have specific Emergency evacuation procedures written for disabled visitors.