⨯
Gift Vouchers Sign in / Register Favourites Basket

Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398 VAT registration no: 219749179.

⨯

Search Events

Essential Companion Ticket Policy

Purpose

We want everyone to enjoy our events to the fullest, and this includes making sure that our patrons who need a bit of extra help have all the support they need. Here’s everything you need to know about getting and using Essential Companion Tickets with us. We also to ensure safety of the individual in an emergency, where a companion is essential to meet this need. The aim of an essential companion ticket is also to facilitate the independent escape of those with access needs as far as possible in the case of an emergency. This includes but is not limited to; escape in case of a fire, associated fire safety measures, or safety in the event of an emergency evacuation.

Eligibility

Who is Eligible?

Essential Companion tickets are intended for customers requiring additional support due to disability-related needs. This must be significant and in excess of what could be reasonably expected from family or friends already accompanying you. These tickets also work on the principal that you and/or your nominated companion are responsible for your own escape, which will be facilitated by the building management. This implies that you also have a responsibility to co-operate with the provisions of your own escape plans. 

If required, the venue can provide you with a non-specific Personal Evacuation Plan.

Proof of Eligibility

To book Essential Companion tickets, please provide:
  • Nimbus Disability / Credability Access Card with the +1/+2 symbol

OR

Usage Guidelines

Ticket Issuance:
  • You’ll get a Essential Companion Ticket(s) per eligible patron, either free or at a discounted rate, depending on the event.
  • Your companion needs to be 16 years or older and must attend the event with you.

Getting Into the Event:
  • When you arrive, both you and your companion need to show your tickets at the entrance.
  • Your companion should have ID that matches the name on the Essential Companion Ticket if asked.

Accessibility Services:
  • We offer a variety of accessibility services like wheelchair access, hearing loops, and help for visually impaired patrons. Let us know if you need any of these when you buy your tickets.

Extra Information

Refunds and Exchanges:
  • Our refund and exchange policies for Essential Companion Tickets are the same as for standard tickets. If the event is canceled or postponed, both your ticket and your companion’s ticket will be refunded or exchanged (Terms & Conditions of Booking)

Escape Routes and Exits:
  • Management agrees to keep escape routes clear and free from obstructions, ensuring exits are available for use with quick-release doors.

Additional Support During Evacuation:
  • If you need extra help beyond your companion’s abilities during an emergency, please identify yourself to front-of-house staff and provide any necessary information.

Staff Training:
  • Management ensures all staff receive appropriate training as part of our fire safety risk assessment, incorporating the provision of Access Membership scheme into our Emergency Action Plan.

Contact Us:
  • If you have any questions or need help with Essential Companion Tickets, reach out to our Accessibility Services Team via Live Chat, by calling 0333 33 55055 or emailing access.bookings@gll.org

SIGN UP

Sign up with your email address to receive the latest news and exclusive offers.