We're committed to making accessible bookings as easy as possible and facilitating complementary essential companion tickets available to as many events as possible.
Currently, we are able to offer the scheme to all events at the below venues/events:
- The Sands Centre, Carlisle
- Westmorland Hall, Kendal
- Whitehaven Alive
You can now apply for an essential companion ticket if you are unable to exit the building, arena or site independently in an emergency or need essential care from a designated person while attending the event.
If approved, you will be issued with a one-time access token to receive an essential companion.
If you are looking to book multiple events you will be able to do this in one transaction. If you are wanting to book further tickets in the future and require an essential companion, you can do this by re-submitting this form.
Once approved you can book tickets online, over the phone or in-person at the venue (The Sands Centre, Carlisle only).
We want to make accessing complimentary companion tickets as easy as possible, and if you require any assistance completing this form you can call our access team on 01228 633762 or email [email protected]
Please familiarise yourself with the terms and conditions of the scheme here.
APPLY FOR A COMPANION TICKET
Stay up to date with our £25 million redevelopment creating a brand new landmark at the heart of Carlisle! Combining The Sands Centre and The Pools (currently on James Street) sites enables us to provide first-class entertainment, leisure and swimming facilities on a single site.
Secure My Booking
For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program. From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.